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The Company has experienced a decline in business over the past several years due to the following events: (i) lack of qualified management and leadership, (ii) lack of qualified store infrastructure management, (iii) the pseudo control of and over-dependence on franchisor in the Company, (iv) competition from large national retailers, (v) outsourcing of financial controls and reporting, and (vi) the inability to capitalize on its long-standing brand and compete effectively. The decline in business is causing the Company to experience a cash-flow shortfall, and its owner is concerned about the value of the Company as it relates to owner’s estate. Prior to RHG’s involvement, the Company correctly engaged the services of a human resources consulting company to address staff issues. Since the principals of this human resources company previously held positions at a major grocery retailer in Ohio, they also counsel the Company on store-operations improvements, including merchandising, advertising and promotions, vendor negotiations, and
In collaboration with the human resources company, Richard Henry Group has been engaged to develop an assessment:
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